One of the most exciting businesses Internet Revenue Specialists offers is our travel portal and website, the FavoriteHotelsCollection.com where we invite you to “Stay in one of the World’s Favorite Hotels.”
Being involved in the travel industry for many, many years, we realize the value of having a trusted responsive website to book travel. True to our name, we search for hotels who consistently score high marks for customer service from customers like yourself and the travel industry's most credible sources and offer them as first choice in selecting accommodations in your destination.
If you are a hotel owner, represent a hospitality management company, or work as a hotel corporate executive responsible for delivering a strong bottom line to your hotel properties, you may need to speak to us soon. If you derive any business at all from on-line travel agencies (OTA's) such as Expedia, you are more than likely not be getting all the revenue due from them for your hotels.
We have good news for you! Odds are very strong that you have unclaimed revenue currently sitting in your property management system that rightfully belongs to your property. Many owners and managers have long forgotten the details of their OTA contracts which state that if your hotel managers do not claim this revenue within 12 months, the OTA's are entitled to keep the revenue for themselves! Trust us it is in your contracts and they feel no obligation to remind you!
How does this happen you ask? It happens at several touch points in the booking, check-in and accounting process. It can happen when a reservation is not properly moved from the OTA reservation system to the property management system. It happens most often at the front desk, typically upon check-in. In many cases, the front desk clerks are relatively new employees, most make little more than minimum wage, they are expected to know so much, and turnover is always high. When the customer checks in the desk clerk sees a prepaid reservation, assumes all is well with payment information. At that point they usually take a credit card imprint for incidentals and proceed with the check-in process. The payment information does not get transferred to the property management system. When left unchecked by management or the night audit the money remains with the OTA who keeps it after 12 months.